QSR® Welcomes your feedback and comments.
Feedback may be provided via QSR-Feedback. – Thank you for contacting QSR®
You may initiate a complaint request via QSR-Complaints.
During this process we will ensure we fully understand your concerns and act on the complaint fairly and promptly. You will be kept informed of progress and we will reply as soon as the complaint has been fully investigated. Should a complaint against a Registered Firm be valid, all concerned parties will be notified and formal documented correction and corrective action will be requested and verified during a subsequent audit or through client communication.
QSR® considers complaints against itself or any of its client’s confidential.
You may initiate an appeal request via QSR-Appeals.
A Client/Registered Firm may appeal to QSR® any decision not to award or withdraw registration to the Client/Registered Firm. Appeals are subject to the appeals procedure of QSR®. In the event a Client/Registered Firm wishes to appeal a decision made through the Certification Committee and based on the QSR® Registration Program, the Client/Registered shall do so within thirty (30) days of being notified of QSR®‘s decision to not award or withdraw a Certificate of Registration.
The decision of the Certification Committee shall stand until such time that the Certification Committee can meet and formally hear the Client/Registered Firm’s appeal. If the Client/Registered Firm wishes to appeal the Certification Committee decision, it shall be in accordance with the QSR®Appeals Procedure to the Board of Governors.
Please contact Carol Tillman – firstname.lastname@example.org | 703-318-3146
QSR’s Certification Procedures
In accordance with 17021-1:2015 Section 8.1.1 the following download addresses publically accessible information.Download Here